Feedback from previous guests about their experience.
84%
loved the resort and would return for another relaxing stay
8.4/10
Great
Rooms
7.2
Location
8.2
Service
8.6
Dining
6.8
Guest reviews
8.4/10
based on 5 reviews
8.0
8.0/10 based on 308 reviews
David
United Kingdom,
February
2025
6.6/10
I recently stayed at this resort for a family getaway, and while there were some highlights like spacious rooms and fun activities for the kids, the overall experience was marred by cleanliness issues and a few underwhelming services. The staff at the restaurant was attentive, and my interaction with the front desk staff was pleasant, but several areas of the hotel, like the pool, could use a lot more attention in terms of cleanliness.
Rooms
6.0
The rooms were spacious but had cleanliness issues upon arrival, as I found large hairs in the bathtub and the towels were missing.
Service
7.0
The service varied; while the restaurant staff was attentive, other areas seemed to lack the same level of care and engagement.
Location
8.0
The resort location has good access to family activities, which was a big plus for us during our stay.
Dining
7.0
Dining options were decent, with good food but a bit overpriced for what you get.
Facilities
5.0
The facilities provided plenty of activities for families, but the state of the pool was less than ideal, which was disappointing.
Jade
United Kingdom,
December
2024
8.4/10
I had a fantastic weekend at this resort! The grounds are beautifully maintained, and I really enjoyed the variety of activities available. The staff went out of their way to make our stay special, but there were some hiccups with the food options, particularly at the pool, which were quite limited. Overall, I felt it was good value for the experience, although the dining could use some improvement.
Rooms
9.0
The room we stayed in was spacious and nicely furnished, which contributed to a very comfortable stay. We loved having the view over the pond and mountains.
Service
10.0
The service was outstanding! Staff members like David at the adult pool and the front desk team really made us feel welcomed and were always ready to help with a smile.
Location
8.0
The resort is set in a beautiful area with plenty of walkable paths for exploring the grounds, although it can get warm during the day.
Dining
6.0
While the breakfast at Pinzimini was delicious and had plenty of choices, the lunch menu by the pool could definitely use some expansion and improvement in quality.
Facilities
9.0
The facilities, including the pools and activities like mini golf and cornhole, were engaging and well-kept, offering a fun-filled experience for all ages.
Charlotte
United Kingdom,
November
2024
8.2/10
Overall, I enjoyed my stay but felt there were a few drawbacks that kept it from being a truly remarkable experience. The villa we stayed in was lovely and spacious, providing a comfortable retreat with an enjoyable balcony view. However, I did notice that some areas of the property could use a bit more attention to cleanliness and maintenance, which left me disappointed given the high prices.
Rooms
8.0
We stayed in a villa that was spacious and had a great balcony, but there were some signs of wear that detracted from the experience.
Service
9.0
The staff were friendly and accommodating, which made a positive impact on our trip.
Location
9.0
The resort's location was appealing, close to attractions and with beautiful grounds that enhanced the overall experience.
Dining
8.0
We enjoyed the dining options and particularly appreciated the variety and quality of breakfast items offered.
Facilities
7.0
The facilities were decent, especially the pools, but there were some areas that felt a bit rundown.
Harper
United Kingdom,
November
2024
8.0/10
My stay at the resort was pleasant overall, with beautiful grounds and exceptional service that made me feel welcome. The staff really stood out with their attentiveness and engagement, and the rooms, while spacious, could use a bit of modernization. Dining experiences were a mixed bag; breakfast was chaotic at times due to staffing issues, but I enjoyed some unique drinks at the lounge. It’s a nice place to stay if you appreciate great service despite some minor downsides.
Rooms
7.0
The rooms were spacious but felt a bit outdated. They were comfortable and provided a cozy atmosphere for my stay.
Service
10.0
The staff was exceptionally attentive and friendly, making my experience delightful. I felt well taken care of throughout my stay.
Location
9.0
The resort is beautifully landscaped and well-maintained, creating a relaxing environment to unwind.
Dining
6.0
Dining at the breakfast buffet was chaotic and could benefit from better management during peak times, but I enjoyed the drink options available.
Facilities
8.0
The variety of pools and spacious outdoor areas were great, providing plenty of options for relaxation and fun.
Cameron
United Kingdom,
November
2024
6.6/10
Our stay at the resort had its ups and downs. While some staff members provided excellent service and the resort had a variety of activities, we experienced significant issues with maintenance and security during our visit. Additionally, there were concerns with cleanliness in certain areas, which detracted from our overall enjoyment.
Rooms
6.0
The rooms were spacious but felt a bit outdated, and unfortunately, we didn't get the golf course view we had reserved.
Service
7.0
Service was a mix; while some staff were friendly and helpful, others seemed less engaged at times.
Location
7.0
The location of the resort is great for family activities, but it also felt a bit open and less secure, which was concerning.
Dining
7.0
Dining options were reasonably good, but the breakfast variety could use improvement.
Facilities
6.0
The facilities offered a fun array of pools and activities, perfect for families, but cleanliness was a concern.
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